Privacy Policy

1. Data controller

2. Data collected

As part of our services, we collect the following data:

• Identification data: name, surname, email address, phone number
• Booking data: pick-up and drop-off addresses, date, time, number of passengers, flight number
• Browsing data: IP address, browser type, pages visited, visit duration
• Communication data: messages sent via the contact form or by email

3. Purposes of processing

Your personal data is collected and processed for the following purposes:

• Management and execution of chauffeured transport bookings
• Communication regarding your bookings (confirmation, modifications, follow-up)
• Responding to your information and quote requests
• Improving our services and user experience on our site
• Sending commercial communications (only with your prior consent)
• Compliance with our legal and regulatory obligations
• Site traffic statistics and analysis (anonymised data)

4. Legal basis for processing

The processing of your data is based on:

• Contract performance: processing necessary for managing your booking and providing the transport service
• Consent: for sending commercial communications and using analytical cookies
• Legitimate interest: improving our services, fraud prevention, site security
• Legal obligation: retention of billing data in accordance with tax legislation

5. Data recipients

Your personal data may be shared with the following recipients:

• Our partner drivers (only the data necessary for the ride)
• Our technical service providers (hosting, site maintenance)
• Competent authorities in case of legal obligation

Your data is never sold or transferred to third parties for commercial purposes.

6. Data retention period

Your data is retained for the following periods:

• Booking data: 3 years after the last service
• Billing data: 10 years (legal accounting obligation)
• Browsing data (cookies): 13 months maximum
• Contact data (newsletter): until you withdraw your consent

Beyond these periods, your data is deleted or anonymised.

7. Your rights

In accordance with the GDPR and the French Data Protection Act, you have the following rights:

• Right of access: obtain confirmation that your data is being processed and receive a copy
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data in cases provided by law
• Right to restrict processing: request suspension of processing of your data
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to the processing of your data on legitimate grounds
• Right to withdraw consent: at any time, without affecting the lawfulness of prior processing

To exercise these rights, you can contact us at: contact@plug-in-cannes.com

You also have the right to lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr

8. Cookies

Our site uses cookies divided into three categories:

• Essential cookies: necessary for the site to function (session management, language preferences). They do not require your consent.
• Analytical cookies: used to measure site audience via Google Analytics. These cookies are only placed with your consent.
• Marketing cookies: allow personalization of advertising content. These cookies are only placed with your consent.

You can manage your cookie preferences at any time via the cookie management banner on the site. You can also configure your browser to refuse cookies.

9. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, modification, disclosure or destruction. These measures include data encryption in transit (SSL/TLS), restricted data access and regular backups.

10. International transfers

Your data is hosted within the European Union. In the event of transfer to a third country, appropriate safeguards will be put in place in accordance with the GDPR (standard contractual clauses, adequacy decision, etc.).

11. Policy changes

This privacy policy may be updated periodically. Any substantial changes will be notified on our site. The date of the last update is shown below.